Terms & Conditions

This translation is provided for information purposes. The German version is legally binding.

1. Scope

These General Terms and Conditions ("GTC") apply to all services of Astelon GmbH as an internet service provider and software service provider.
Individual written agreements between the parties that deviate from the GTC take precedence over the GTC in the individual case.
Terms and conditions of the customer that conflict with these GTC apply only if Astelon GmbH agrees to them in writing.
Astelon GmbH reserves the right to adapt the GTC to changed circumstances in future contracts.
Where domains are the subject of the contractual relationship, the registration conditions of the competent registry additionally apply as integral contractual provisions.

2. Scope of services

Astelon GmbH provides the customer with access to independent networks and services. Access is granted in each case after the customer has authenticated using a user ID and a password.
Within the scope of its operational resources, Astelon GmbH endeavors to offer the service around the clock, free of faults and without interruptions. The customer will be informed in good time – where possible – of foreseeable service interruptions that are necessary for troubleshooting, maintenance work, expansion of the service, etc.
The contract includes e-mail support for the services offered.
The scope of this e-mail support is limited to the service itself. Support regarding CGI/PHP script programming, Java applet programming, the use of WordPress and the like is not included in this support. If the customer makes use of technical support services that are not included in the e-mail support for the services obtained, these will be invoiced at an hourly rate of CHF 180.00.
Where the registration of domain names is the subject of the contractual relationship, Astelon GmbH owes solely the brokering of the domain. The customer may only assume a definitive allocation once it has been confirmed by Astelon GmbH.
Astelon GmbH is entitled to use and publish the services rendered for the customer as a reference, as long as the customer does not clearly object.

3. Obligations of the customer

The customer is obliged:

to report recognizable defects or damage without delay (fault report) and to take all reasonable measures that enable the identification of the defects or damage and their causes, or that facilitate or accelerate their remedy.
to reimburse Astelon GmbH for the expenses incurred if an examination reveals that the fault lay within the customer's area of responsibility.
to notify without delay any change of their name, their company, their place of residence or business, their billing address, their legal form and any other material circumstances that could have legal consequences for the contractual relationship with Astelon GmbH.
to treat their user ID and access password confidentially.
to assume liability for any damage arising from the misuse of their internet access.
to take the necessary measures to ensure that their internet access or other networks are not used to intrude into third-party systems without authorization, to manipulate programs or to introduce computer viruses.
to label the content they place on the internet as their own or third-party content and to display their full name and address.
to comply with international and Swiss law as well as generally accepted rules of conduct when using the internet access. The customer is responsible for the content of the information that they or third parties transmit or process via their Astelon GmbH account, retrieve or make available for retrieval.
In particular, the following types of content must not be distributed via the customer's internet access:
- depictions of violence
- pornographic writings, audio or visual recordings and depictions
- incitements to violence
- racial discrimination
- instructions for or incitement to criminal conduct
- unauthorized gambling within the meaning of the Lotteries Act
- information that infringes copyrights, related rights or other intellectual property rights of third parties
- The customer is responsible for ensuring that minors under 16 or 18 years of age do not have access to websites intended only for persons over 16 or 18 years of age.

Astelon GmbH is not obliged to review the customer's content in this respect.
to observe fair use, i.e. excessive or unnecessary use of the subscription is to be avoided (e.g. mass mailing, unsolicited advertising e-mails, pure download sites, etc.).
not to initiate any unauthorized advertising circulars or mass mailings (mailing campaigns) via electronic mail using e-mail addresses of their domain.
to regularly check the messages received in their personal electronic mailbox (e-mail).

Astelon GmbH reserves the right to block the customer's provided services with immediate effect and at the customer's expense in the event of misuse. This also applies in the event that no actual legal claim should exist.
Misuse means in particular the non-compliance with the aforementioned contractual obligations of the customer. The block remains in place until the respective matter has been clarified or the customer provides proof that the content is in fact unobjectionable.
Astelon GmbH further reserves the right to block the customer's service at the customer's expense if their user behavior in any way (chat, forum, etc.) impairs the operating performance of the server. Claims by Astelon GmbH for compensation of all resulting direct and indirect damage, including financial losses, remain expressly reserved in every case of misuse of the service or breach of the GTC.
Furthermore, the customer undertakes to hold Astelon GmbH harmless from all third-party claims. This obligation also covers any court and attorney fees incurred.

4. Data security

The customer shall make backup copies of any data transmitted to Astelon GmbH – in whatever form. Even though the servers of Astelon GmbH are backed up regularly, the customer is responsible for backing up the transmitted data. In the event of data loss, the customer is obliged to transmit the data concerned to Astelon GmbH again and free of charge.
If the customer requests data recovery by Astelon GmbH, this will be carried out where possible and against payment of the effort involved.
However, Astelon GmbH in no case guarantees that the data can be recovered.
When using the internet, the customer is exposed to various data protection risks. In particular, data protection is not guaranteed when data is transmitted unencrypted. It must likewise be expected that unencrypted e-mails may be read, altered or suppressed by unauthorized third parties. The encryption and ciphering of transmitted information can improve protection against unauthorized access. Firewalls may prevent, or at least hinder, unwanted intrusion by unauthorized third parties. Taking measures to improve data protection is the customer's responsibility.

5. Liability

Any liability of Astelon GmbH, in particular for ordinary and slight negligence, is excluded.
Liability for the actions of auxiliary persons is likewise excluded, even in cases of unlawful intent or gross negligence.
In particular, Astelon GmbH is not liable for errors in the software it distributes, for the loss or unauthorized alteration of e-mail messages, for the allocation of ordered domain names, or for service interruptions serving troubleshooting, maintenance, infrastructure changes (switchovers, etc.) or the introduction of new or different technologies.
Furthermore, liability is excluded for damage arising from the misuse of Astelon GmbH infrastructure, from security vulnerabilities in installed applications or from unauthorized intrusion into customer websites by third parties, as well as from measures taken to ward off such intrusions.

6. Conclusion, duration, renewal and termination of the contract

A contract for the use of the services offered by Astelon GmbH is concluded through the customer's online/offline order and the acceptance of the order by Astelon GmbH through the allocation of storage space and login data for the services.
The setup data is transmitted to the customer electronically. A prerequisite for the use of these services on the customer's side is internet access with the necessary equipment and full payment of the invoiced fees.
Unless otherwise offered, the contract is concluded for a period of one year. If the customer does not wish to renew the contract, they undertake to terminate it in good time, i.e. at least two months before its expiry, in writing or online via the customer center. Once this deadline has passed, the subscription is automatically extended by a further year and the payment request or invoice received becomes due for payment.
Astelon GmbH is entitled to terminate the contractual relationship without notice for good cause. Good cause includes in particular:

the initiation of insolvency, bankruptcy or judicial composition proceedings against the customer, or the non-initiation of such proceedings for lack of cost coverage;
continued breach of material contractual obligations by the customer despite a prior written demand for contract-compliant conduct with a reasonable deadline;
a change in the customer's ownership structure that seriously jeopardizes the objectives of this contract;
misleading, deceptive, immoral or otherwise contract-violating use of the respective marks of Astelon GmbH (company name, trademark, name, etc.).
imminent reputational damage to Astelon GmbH

7. Upgrades

An upgrade of the offering or account is possible at any time within the product category. A one-time fee is charged for each upgrade. The resulting additional costs for the account per month will also be invoiced.

8. "Money back" guarantee

The customer has no entitlement to the "money back" guarantee for any ordered domain names, SSL certificates, activation fees or fees of the respective partner companies (credit card fee, PayPal, etc.) at Astelon GmbH. Furthermore, all online backup accounts, vServers as well as root, business and managed server offerings are excluded from the "money back" guarantee.

9. Prices and payment terms

Prices are governed by the prices published on the Astelon GmbH website or agreed upon at the conclusion of the contract.
Astelon GmbH is entitled to charge an additional administration fee for all .ch or .li domains that are not DNSSEC-signed. With DNSSEC signing, this fee does not apply.
The customer is obliged to pay the agreed price within 10 days of the invoice date, unless otherwise agreed.
If the customer is in default of payment, Astelon GmbH is entitled to block the use of the unpaid services and all other services, and to charge a reminder fee for each reminder.
Astelon GmbH reserves the right to adapt offers and prices to changed circumstances at any time.
Invoices are sent electronically. If delivery by post is requested, Astelon GmbH is entitled to charge a reasonable processing fee.
The payment method is left to the customer, based on the payment services offered by Astelon GmbH, or payment to the bank account.
When certain instant payment methods are used, Astelon GmbH charges a service fee.
The customer may not withhold, offset or reduce payments on account of complaints, claims or counterclaims not acknowledged in writing by Astelon GmbH.
After expiry of the payment deadline and before deactivating the account, Astelon GmbH sends the customer a payment reminder.
Astelon GmbH is authorized to delete accounts including their content after expiry of the payment deadline.

10. Transfer of rights and obligations under the contract

The customer may transfer rights and obligations under this contract to a third party only with the written consent of Astelon GmbH.

11. Provisions for resellers

The customer is entitled to grant third parties a contractual right of use to the internet presences managed for them by Astelon GmbH. In this case, the customer nevertheless remains the sole contractual partner. The customer is obliged to pass on all contractual conditions arising from the GTC and the order forms to the third party by way of contract and to oblige the third party to comply with these conditions.
If changes of any kind require acts of cooperation by the third party, the customer shall ensure by way of contract that these cooperation obligations are fulfilled. Upon request, the customer will provide Astelon GmbH with the third party's address details together with a contact person. In the event of changes, Astelon GmbH is entitled to approach the third party directly in order to obtain their written consent to the changes.
If the third party breaches contractual obligations, fails to fulfill cooperation obligations, or if other problems arise in connection with the granting of rights of use to third parties, the customer is liable to Astelon GmbH for all resulting damage. In addition, the customer shall indemnify Astelon GmbH against all claims made against Astelon GmbH by the third party as well as by others.

12. Server housing

The customer will not house any equipment that – including through the software it contains – could adversely affect data security and data flow in the communications network of Astelon GmbH. The customer is obliged to maintain the servers. If programs, scripts or the like installed by the customer endanger the operation of the communications network of Astelon GmbH, that of the third-party provider or the security and integrity of other equipment, Astelon GmbH may, taking into account the customer's legitimate interests as well, temporarily suspend the connection of the IT system to the communications network in whole or in part with immediate effect.
The customer may not make the space provided by Astelon GmbH for housing the server available to third parties. Where the customer uses their own IT system, they may take back the handed-over IT system at any time. This does not affect the continued existence of the contractual relationship; the customer's obligation to pay remains in force until the end of the contractual relationship.
As a rule, Astelon GmbH does not undertake services for the operation and maintenance of the IT system, unless separately agreed. However, Astelon GmbH provides an uninterruptible power supply to absorb voltage peaks and power outages. The customer and persons authorized by them have access to the IT system upon prior arrangement with Astelon GmbH.
By agreement, Astelon GmbH undertakes the installation of customer hardware sent in, e.g. servers, firewalls, switches or NAS, including LAN cabling according to the customer's specifications. The price is calculated according to effort at the current hourly rate.
Astelon GmbH assumes no guarantee or warranty for the housed server hardware. The customer is responsible for suitable replacement hardware themselves. Astelon GmbH provides the storage space for this purpose.
Hardware such as hard drives, power supplies, fans or RAM can be replaced by Astelon GmbH on the customer's behalf. The price is likewise calculated according to effort. Where possible, Astelon GmbH provides replacement hardware at the current daily price.
The employees of Astelon GmbH are regularly trained in the proper handling of hardware and instructed to exercise the utmost care. Nevertheless, Astelon GmbH assumes no warranty for defects that occur during hardware replacement on the customer's behalf.
Astelon GmbH support is available to the customer in accordance with the contractual agreement. Billing is based on effort at the current hourly rate stated in clause 2.

13. Applicable law and place of jurisdiction

This contract is governed by Swiss law.
The parties agree on the ordinary court at the registered office of Astelon GmbH as the exclusive place of jurisdiction.
Astelon GmbH is additionally entitled to sue the customer before the ordinary court at their place of residence or registered office.
Should individual provisions of these GTC be invalid or void, the validity of the remaining provisions shall not be affected. The provision concerned shall be replaced by a permissible provision that corresponds as closely as possible to the intended purpose. In all other respects, the provisions of the Swiss Code of Obligations apply.

Astelon GmbH, January 2026